Fiber Communication Framework
A resident-centered proposal to clarify responsibility and improve communication before fiber construction begins.
Explore the case study
The challenge
Residents need reliable information about construction, property concerns, and who to contact. When responsibilities are unclear, even routine questions become frustrating.
My approach
Mapped the resident, road commission, and contractor relationship; reviewed public information and communication gaps; and proposed a consistent starting point for residents.
The proposed solution
A centralized communication framework supported by advance door hangers, clear company and supervisor contact details, and communication expectations within the permitting process. Proposed notice: 48–72 hours before work.
How success would be assessed
Track misdirected inquiries, response clarity, and recurring resident questions. This is a proposed framework; implementation results have not been established.
